TERMS & CONDITIONS
Time: The standard turnaround time for design, management, and production of an
online store by Fingerprint Ideas Inc. is 7-10 business days from the approval
of artwork proof and the receipt of payment. However, this turnaround time is
not guaranteed due to unforeseen challenges that may arise during production.
the garments for the order are provided by the client, the turnaround time will
commence from the date of receipt of the goods and not sooner. Additionally,
finishing services such as inside tag relabeling, fold and poly bagging, or
special requirements can increase the turnaround time.
placing an order, please notify us of any specific in-hand due date you may
have. However, requested deadlines do not become effective unless approved in
writing by Fingerprint Ideas Inc. at the time of the order.
production schedule often fluctuates due to the high volume of orders we
receive and process. The time frame for turnaround offers a more realistic
expectation for the completion of an order. Despite our efforts to maintain a
shorter-than-average turnaround time, each order may present unforeseen
challenges that can cause delays. Thus, it is essential to have an approved due
date in writing to ensure efficient and timely delivery of the final product.
clients who require faster turnaround times than the standard 7-10 business
days and need the same guarantees as any other order from Fingerprint Ideas
Inc., we offer faster delivery options.
a turnaround time of 5 business days, there will be an additional charge of
a turnaround time of 3 business days, there will be an additional charge of
a turnaround time of 1-2 business days, there will be an additional charge of
note that rush order spaces are limited and must be approved by Fingerprint
Ideas Inc. Rush charges apply to production time only. If an order is being
shipped, Fingerprint Ideas Inc. will not be responsible for any delays caused
by the shipping carrier. The amount of time it takes a carrier to deliver the
order is not guaranteed by Fingerprint Ideas Inc. We have no control over any
delays caused by UPS or other carriers that may be used.
be advised that we do not offer same-day printing services.
reason for this policy is that our production schedule operates at 90%+
capacity year-round. As a result, rush orders typically require overtime for
our employees to work on them. Rush fees are charged to cover the expense of
overtime pay for our highly experienced production team of employees to
complete rush orders. Rush fees are not a "pay to jump the line" fee.
and Options: Fingerprint
Ideas offers two options to generate fundraising dollars through an online
store. The first option is a percentage of total sales through the store. For
sales between $1000 and $2000, the fundraising dollars will be set at 10%. For
sales between $2000 and $4000, the fundraising dollars will be set at 15%. For
sales over $4000, the fundraising dollars will be set at 20%.
second option is the "Dollar Add-On" option, where a certain dollar
amount is added to each product and labeled as a fundraising add-on. For
instance, if the "standard t-shirt" sells for $10 and an additional
fundraising add-on of $3 per item is added, the website price for that item
would be $13, triggering a $3 fundraising total vs. a 10-20% payout.
both options, a minimum amount must be reached before a fundraiser check can be
created for the organization.
minimum requirement for single color print jobs for online stores managed by
Fingerprint Ideas Inc. is 12 garments, while for two-color print jobs, the
minimum requirement is 24 garments. If the minimum quantity is not met through
the online store, the client will be required to meet the minimum quantity
before production begins on that item. However, this will not affect the
production of other items that have already met the minimum quantities.
consult with one of our sales representatives to determine if there are any
minimum order quantities that apply to your order. It is important to note that
pricing decreases significantly as the order quantity increases, regardless of
the decoration process used.
reason for this policy is that our operation is primarily set up for large-scale
production. Smaller orders require a significant amount of time and labor in
preparation and setup, which increases the overall cost. Thus, minimum order
quantities ensure that we can continue to offer our services at competitive
prices while maintaining the quality of our products.
to the prohibitive costs associated with producing single printed samples, such
samples may not always be available. Instead, Fingerprint Ideas Inc. employs a
comprehensive digital proofing process for all orders. Clients may contact one
of our experienced sales representatives to request pre-production samples, and
we will work to accommodate such requests to the best of our ability.
addition, clients may also request blank, non-decorated garment samples before
placing an order, subject to availability. Please note that such samples are
offered solely for clients to review the fit, fabric, and quality of the
garments and are not intended for use as color or print accuracy references.
are committed to ensuring that our clients receive the highest quality
products, and our digital proofing process is designed to provide clients with
an accurate representation of the final product. By offering blank,
non-decorated garment samples, clients can review the quality of our garments
before placing an order by visiting one of our production facilities or
orders managed by Fingerprint Ideas Inc. must be paid in full before production
can begin. We accept cash, check, debit card, and all major credit cards. Net
15, Net 30, and 50/50 terms may be offered to reputable organizations and
individuals only upon request and approval. For approved contract client
customers paying via credit card, a 3.9% cash lost fee will apply. Please be
advised that Fingerprint Ideas Inc. reserves the right to deny or revoke the
credit or debit card payment method from any client at any time without explanation.
reason for this policy is that we receive a high volume of orders daily, and as
a result, we cannot front the funds required to produce all orders and then
wait to be reimbursed for our services. All orders are produced based on exact
specifications approved by the customer. We take pride in ensuring that all our
work is guaranteed, and in the rare event that an issue arises, our customer
care team is always ready to provide you with assistance.
is important to note that most online stores are set up for automatic payment
via credit card when customers place their orders. However, Fingerprint Ideas
Inc. strives to provide flexible payment options to clients who prefer
alternative payment methods.
Design & Approval: Fingerprint Ideas Inc. requires clients to provide designs, graphics, phrasing,
logos, and other creative insights before launching an online store. If clients
require assistance, we offer vision and graphic design services starting at
are pleased to offer a waiver of the design charge if the online store generates
at least $3500 in total sales. In such cases, the design charge will be
deducted from the overall fundraising profit, and the client will not have to
pay the design fee separately.
design services are aimed at ensuring visually appealing and engaging online
stores that deliver optimal results. We strive to provide top-notch design
services that meet clients' needs and expectations.
of the artwork proof is mandatory prior to production, and we require all
approvals to be signed off digitally via email or in-person. Please carefully
review both the quote proof(s) for any errors or omissions, including spelling,
grammar, and colors. Note that we WILL NOT accept any liability for errors
overlooked during the proofing stage.
policy is in place to ensure that the client's order is produced exactly as
expected and intended, with no surprises upon receipt of the final product.
This protects both parties by ensuring that we are all on the same page before
production begins. We pride ourselves on delivering high-quality products to
our clients, and this policy helps us achieve that goal.
Ideas Inc. offers free artwork review services, and if a simple fix is required,
we will perform the necessary adjustments at no additional charge. Contract
client customers who receive discounted rates and provide their own goods are
expected to follow our artwork guidelines and submit vector artwork.
note that we reserve the right to not release copies of artwork files, final
production files, proofs, films, and screens. All provided artwork files are
kept on file for reorder purposes only and become the property of Fingerprint
Ideas Inc. without notice.
reason for this policy is that artwork creation and correction require time and
experience to be done correctly. We pride ourselves on compensating our
talented graphic design team at a rate above the industry standard, ensuring
that clients receive the best possible service. By maintaining ownership of the
artwork and production files, we protect our design team's work and ensure
efficient production processes and competitive pricing.
Ideas Inc. may apply a setup fee to orders, depending on the decoration
process, order quantity, and project requirements. Standard setup fees, screen
fees, and digitizing fees will apply to all orders for approved contract
clients who receive contract rates. For a complete breakdown of applicable
fees, contract client customers may refer to the contract price sheet.
note that additional fees may apply depending on the decoration process, order
quantity, and project requirements.
reason for this policy is that our production team uses the latest technologies
and machinery to ensure the best possible quality for every project. To
maintain this level of quality, we may need to apply additional fees to cover
the cost of specialized equipment and processes. We strive to provide
transparent pricing and to ensure that our clients receive the best possible
value for their investment.
Ideas Inc. reserves the right to substitute garments of comparable brand and/or
color if the client's requested items are unavailable. This policy is in place
to ensure that we can fulfill orders in a timely manner, even in the event of
unforeseen circumstances such as supply chain disruptions or inventory
shortages. We will always strive to substitute items that are as close as
possible in brand and color to the original request.
orders that require shipping, Fingerprint Ideas Inc. will ship via UPS Ground
by default, unless otherwise requested or arranged by the client. Please note
that shipping time is in addition to the turnaround time, so clients should
consider this when placing time-sensitive orders.
may also request that their orders be shipped on their own UPS shipping account
via a third-party. Please be advised that a $4 handling fee will apply to all
third-party shipped orders. This policy is in place to cover the costs
associated with preparing the order for third-party shipping and ensuring that
the shipment is properly handled and tracked.
Ideas Inc. is not responsible for any damage to customer-supplied garments
during the production process. If any items are damaged while in our facility,
we will not reimburse the customer for the value of the garments or replace
them under any circumstances. While we take extreme care when handling
customer-supplied goods, there is a possibility of machine or human error due
to the nature of the high-end equipment used in production.
Fingerprint Ideas Inc. is not responsible for any manufacturer, mill, or vendor
defects on provided garments.
garments supplied to Fingerprint Ideas Inc. for screen printing and/or embroidery
services must be new and unwashed, and clients must provide a detailed
list/breakdown of all goods to be used. For drop shipments, the order number
and/or job reference name must be clearly labeled on the box or used when
ordering the apparel from the distributor. When ordering garments to be sent to
us, the following ship-to format should be used:
Fingerprint Ideas Inc.
201 Taylor Street, STE A
Hutto, Texas 78634
PO: ORDER # OR JOB REFERENCE NAME
note that unsorted orders over 100 units may be subject to a sorting fee, and
individually bagged apparel may be subject to a $0.25 per unit un-bagging fee.
Clients must supply a detailed list of garments being supplied, including
brand, style number, color, and size, prior to drop shipping or dropping off
garments to avoid sorting fees.
are the responsibility of the client. If an order has been canceled and apparel
must be returned, a Return Authorization and UPS Shipping Label must be
supplied to Fingerprint Ideas Inc. Please note that additional fees, not to
exceed $5 per carton, may apply on any garments that must be returned on behalf
Ideas Inc. may be unable to decorate and therefore refuse to print on certain
garment types. If an order contains an uncommon apparel type or material,
please contact our Customer Support Team before placing the order.
please be advised that any garments left with Fingerprint Ideas Inc. for more
than 90 days are considered abandoned and will become the property of
Fingerprint Ideas Inc., with the intention of donation or discarding. This
policy is in place to ensure that our facility does not become cluttered with
unclaimed items, which can lead to inefficiencies and potential hazards in our
Media, Photography and Videography: All
orders are subject to being photographed and/or video recorded by Fingerprint
Ideas Inc., primarily for advertising and demonstration purposes, unless the
client specifically requests otherwise and obtains approval. Any graphics
created by Fingerprint Ideas for a client's order may be used for any future
orders, whether internal or external print jobs. Fingerprint Ideas retains
portfolio and design rights for all graphics created by their design team.
The purpose of this policy is to ensure that Fingerprint Ideas can showcase
their work for promotional and advertising purposes, as well as use previously
created graphics for future orders. This helps to maintain brand consistency
and efficiency in the design and production process.
Spoilage: We understand that unforeseeable errors can occur during the production
process. Therefore, a spoilage allowance of 3% is applied to all orders. Orders
that include polyester, nylon, spandex, and/or tri-blend apparel have a 5%
spoilage allowance. For orders under 48 pieces, a 6-piece spoilage allowance is
granted. Any spoiled units will be immediately discarded. Although misprints
are uncommon, it is a standard practice in the printing industry to have this
policy. If you require an exact quantity, please include extras in your order.
In the unlikely event of a reprint, a reset fee will be charged.
it comes to logo placement, we allow for a 1/2" leniency on either side
towards the seams or bottom of the collar overall.
make every effort to match PMS colors within a 90% acceptable range, considering
the coverage of the ink, the printed material, and the color shift when
printing on an underbase. While we cannot guarantee a perfect match, all
Pantone colors are mixed with our state-of-the-art mixing system, which uses
precise gram scales to ensure the closest possible color match.
an order has been approved by the client and payment has been made, it cannot
be canceled. This policy is in place to ensure that the production process is
not interrupted and that we are able to deliver high-quality products to our
clients in a timely manner. We encourage clients to carefully review and
approve their orders before making payment to avoid any issues.
and Refunds: All
claims must be made within 72 hours from receipt of the order. Please email
firstname.lastname@example.org immediately if there are any questions, errors, or
problems with an order. Exchanges/reprints are only offered on unworn, unwashed
orders returned in their entirety. Partial returns will be satisfied by credit.
We do not offer refunds.
Ideas will not be held responsible for any variances in size, color, or
construction of garments from the mill or manufacturer. Fingerprint Ideas will
not be held responsible for variances in ink colors or thread colors.
Fingerprint Ideas will not be responsible for any manufacturer, mill or vendor
defects on provided garments. Inks and garments can vary in appearance
depending on brand and post-production care. Garments with plastisol screen
print, foil, metallic inks, or other specialty embellishing should be washed
inside out to maximize washability and longevity of the garment. Fingerprint
Ideas reserves the right to refuse service without explanation. Fingerprint
conditions at any time without notice.
You Begin: When
creating an online store to sell products, schools should consider a variety of
options to ensure that the store meets their specific needs. Here are some
options to consider:
Determine what products the store will sell. This can include apparel,
accessories, school supplies, and more.
2. Design: Decide on the
store's overall design, including the color scheme, layout, and branding
Consider fundraising options such as percentage-based fundraising, dollar
add-on fundraising, or other options to generate additional revenue for the
4. Payment options: Determine what
payment options will be available to customers, such as credit cards, PayPal,
or other payment methods.
5. Shipping: Determine the
shipping options available to customers, such as standard shipping, expedited
shipping, or in-store pickup.
6. Pricing: Determine the
pricing strategy for the store, including how to price products and what
discounts or promotions to offer.
7. Marketing: Develop a
marketing plan to promote the store, including social media, email campaigns, and
other marketing efforts.
Determine the level of customer support that will be offered, including email
or phone support, FAQs, and other support options.